Check in is from 4pm, we'll send you an email 7 days prior to arrival regarding key collection. Check out is 10am and you will find information in your welcome book.

If you want to cancel your booking Your contract with us is a contract for the provision of leisure accommodation on a specific date or dates and this means that you do not benefit from a “cooling off” period. If you need to cancel please inform us immediately whereupon we will endeavour to re-let the property. The closer your cancellation is to the start of your booking, the less likely we are to recover the cost of your booking by re-selling your accommodation. Our cancellation charges therefore increase as your start date approaches. NOTE: A £25.00 administration fee will be deducted from any monies refunded More than a month - we will issue a refund minus the value of the deposit (30%). The 30% retained can be used as a credit against a holiday any time in the following 12 months for which a voucher will be issued. Between 2 and 4 weeks - We will endeavour to re-let the property. If we do re-let the property we will refund by way of voucher the full payment paid by you minus a £25.00 admin charge (please note the balance amount you may receive from a re-let may not be the full amount you originally paid as the property may be discounted in order to facilitate a re-let). Less than 2 weeks - The total amount of your 30% deposit will be retained however, we will endeavour to re-let the property. If we do re-let the property we will refund by way of voucher the balance of payment paid by you minus a £25.00 admin charge (please note the balance amount you may receive from a re-let may not be the full amount you originally paid as the property may be discounted in order to facilitate a re-let). WE STRONGLY ADVISE THAT YOU TAKE OUT INSURANCE PROTECTION FOR YOUR HOLIDAY